TERMS & CONDITIONS | Wonderworld

General

In the interest of safety and enjoyment of all our patrons you are required to comply with the following Terms and Condition of entry. No outside food or beverage is permitted to be consumed on the premises. In order to comply with Food Safety and Hygiene Regulations, only food or beverages purchased on these premises may be consumed within the centre. Parents/guardians/carers acknowledge that this is not a supervised play centre and accept full responsibility for the active supervision of children in their care at all times. Wonderworld is not a child minding service, and parents/guardians/carers are not permitted to leave children unsupervised on the premises. Patrons are required to comply with all directions by staff and the safety rules and regulations signs displayed in and around the centre in regards to the use of this centre. Management reserve the right to refuse entry or ask patrons to leave the premises. If any patrons are requested to leave by a staff member, for breaching these conditions of entry, they must do so and are not entitled to any refund.

Food and beverages must be consumed at the table - NO food or beverages in play area
NO shoes are to be worn on the equipment
Socks must be worn for safety and hygiene reasons at all times
No running within the Centre
No climbing on netting or outside of the play structures
Balls are to be kept inside the ball pit areas - there is to be no throwing of balls
Children must slide down the slides, one at a time and feet first
No sharp objects, toys, food, drinks or any other articles that could cause damage to the equipment or a child, to be used on or around the equipment
No Pets allowed inside the premises

Wonderworld's play equipment has been built to Australian safety standards. While every care is taken there will be instances when accidents occur. Wonderworld and its employee’s will not be held liable for such incidents. Cleanliness and hygiene is very important to us in delivering our key principles of safety cleanliness, quality and superior customer service. Therefore we ask you to help us keep it this way. If any food or drink is accidentally spilled, please advise us immediately. Whilst our toilets and change rooms are inspected regularly, if you are not satisfied, please advise us. For hygiene reasons do not change nappies in public areas. A change table is provided for this purpose in the bathrooms. Access to the kitchen and the mezzanine level is strictly prohibited. Patrons are expected to behave in an appropriate manner that does not cause disruption or offence to other persons. The toddler area caters for children from the ages of 0 – 2yrs. In the best interest of our guests and the safety of our toddlers, children 3 yrs and over are strictly not allowed in this area. Shoes must NOT be worn by children or supervising adults. When a party is booked through Wonderworld, the customer named on the Booking Confirmation is liable for any damage caused to the centre. If any damage is caused to, or any items are missing from, the centre, the customer will be charged for Wonderworld's loss and the costs of any repairs or replacement of the said items. It is a condition of entry that all persons accept full responsibility for any damage or loss, however arising. Staff and management are not responsible for any loss suffered by any persons. Customers park their vehicles in the Wonderworld's car park entirely at their own risk. Wonderworld does not accept any responsibility for vehicles or their contents. Smoking is prohibited within the centre and within 4 metres of entry and exit.

We accept Eftpos, Visa & MasterCard. All card transactions will incur a 1.6% surcharge.

Party Room Terms and Conditions

No outside food or drinks are permitted other than birthday cake
Party poppers, streamers, confetti/scatters, sparkler candles, glow sticks, bubble wands and Piñatas
Must select one of the set party packages. Prices subject to change and charged at current published price on party date
Minimum charge of 10 children
Fees will be charged for 'No shows' above the minimum of $10 per head
A non-refundable deposit of $250 is required to secure your booking
Payments can be made by either cash or card (1.6% card fee)
Wonderworld socks are required for all children attending the party at a reduced cost of $2 per child, which will be added the final party bill
The patron agrees that the party is booked for the number of children as per the confirmation date via email or telephone. Any additional children will be charged for at Wonderworld's applicable nominated rate of $10 per child
You will need to bring the birthday cake and candles
Party package food choice, platters and numbers for Children & Adults to be confirmed Monday prior to party. No changes after this date.
Minimum of 2 food platters must be ordered if more than 10 adults attending
Seating will be provided for adults - 10 adults will be at no additional cost. Charges of $10 per adult for adult numbers exceeding 10 (additional seating not guaranteed if adult attendees exceed 25 per party room)
If parties exceeds 24+ children, 2 x party rooms will be required with a surcharge of $10 per child - this will be added to your Party Package option. If you are required to extend across the 2 x Party rooms, we will allow seating for 20 x adult guests. A $10 surcharge per adult will apply for each adult guest over 20.
Guest List is required prior to commencement of party
Tables for adults are reserved for a maximum of 2 hours. You are welcome to extend your stay but may be asked to relocate to other tables
Maximum 1 hour in party room
As there may be bookings that run after your party, it is important that we run things on schedule and on time. If in the event you fail to meet this schedule the use of the party room will be minimised
Personal items, including gifts are to be placed on top of the cupboards along the rear walls in party rooms

Venue Hire Includes

Use of a single door fridge for your food and beverages
Tables and chairs
Audio and visual services available
Use of play equipment including toddler area for age appropriate children
Limited Parking
30mins set up time prior to start of your party FREE of charge (conditions apply) at managements discretion. The same 30 mins is also available to external persons such as caterers, props, balloon decorators, entertainers etc., they will not be allowed in any earlier.

Please note: Wonderworld is providing you this time to access the centre during our cleaning and preparation time, therefore for safety and efficiency, during the 30mins, your children must remain seated in the café area and guests are not allowed to enter before the party start time.

Wonderworld will provide

Café service of our hot and cold beverages (at menu prices)
Confectionary, and bakery snack sales
Clean and dispose of your rubbish (conditions apply)

Not Permitted

Party poppers, streamers, confetti/scatters, sparkler candles, glow sticks, bubble wands and Piñatas
Loose confectionery (lollies/chocolate)
Placing banners on the walls
Nut products to be brought onto the premises
Entry into our; kitchen, or mezzanine level
The kitchen is not available for food preparation or washing up. NO entry into kitchen area
Use of any external electrical equipment or appliances
Onsite cooking of food by hosts, guests or catering companies

Other Conditions - See confirmation email for full T&C's

A guest list is mandatory and will be required to be provided to Wonderworld the Thursday before the function. Please list guests alphabetically by family name indicating number of adults and children (please refer to your booking confirmation email for further details) The guest list is required for WHS (Work, Health & Safety) and security purposes.

Please Note: It is a mandatory requirement and failure to produce a guest list will incur a fee of $100 payable at the beginning of your function. A staff member will then compile the guest list as the guests arrive; this may result in your guests having to queue

Please provide at a minimum tablecloths for 3 tables (1800 x 760mm). Two tables are used for placement of your food (dinner) and the other table is used for the birthday cake & sweets
Surcharges apply for more than 100 attendees (adults + children + host family)
Surcharges apply on public holidays

Time extensions are charged at $250 for up to 30 minutes, and $450 per hour. Surcharges apply on public holidays

Payment

A non-refundable deposit of $600 is required to secure your venue hire booking. An email confirmation including T&C's will then be sent to you

Final payment of the balance owing for the party must be made at the conclusion of the party (tab and other services)

Payments can be made by either cash or card (1.6% card fee)

Payment of deposit confirms the booking and acknowledgement that you have read, understood and agreed to comply Wonderworld's Terms and Conditions